3x Comocredits Bonus Campaign (1-9 Sept)

Enjoy 3X Comocredits when you shop on Club21.com.

September 1st to September 9th, 2024 (GMT+8)

• This program is open to C1 to C3 Comoclub members and e-member, regular and classic Club 21 members on Club21.com.
• Enjoy 3x points or Comocredits for every successful order placed during the period from September 1st to September 9th, 2024.
• 2X birthday points will not be applicable during the campaign period.
  
  

Question 1: What is excluded from your spending?

• Orders paid with a gift card will not be counted as part of your total spending. For example, if you have an order totaling S$2,000, of which S$500 is paid using a gift card, only S$1,500 will be counted toward your spending.

Question 2: How are points calculated?

Here is a sample breakdown of the 3x points earning potential across different membership tiers:

• C3 Member: Spend S$100 and earn 900 points
• C2 Member: Spend S$100 and earn 600 points
• C1 Member: Spend S$100 and earn 300 points
• Regular/Classic/e-Member: Spend S$100 and earn 600 points

Question 3: How to enjoy points?

Remember to log in to your account at https://club21.com/account/login before making your purchase. Comocredits will be issued ten days after your order is successfully shipped. Please note that orders that are returned will not be counted as successful orders.

FAQ: Comocredits Earning

Question 1: How are Comocredits calculated?

Comocredits are calculated based on the net value of transactions, which refers to the amount payable in cash or credit card, inclusive of applicable Singapore taxes. This calculation excludes shipping costs, non-Singapore taxes, duties, promotional vouchers, and other redemptions.

Question 2: When will Comocredits be credited to my account after a purchase on club21.com?

Comocredits will be credited to your account ten (10) calendar days after your purchase on club21.com. The credited amount will be based on your active tier status at the time of crediting.

Question 3: Are there any restrictions on earning Comocredits for discounted items?

Yes, Comocredits earning is not eligible for discounted items with markdowns of 60% or more.

Question 4: Will I earn Comocredits for returned items?

No, Comocredits earning is not eligible for returned items

Question 5: What should I do if I have a dispute regarding the issuance of Comocredits?

Any dispute regarding the issuance of Comocredits can be addressed by reaching out to customerservice@club21global.com.

Question 6: Is there a time limit for retroactive Comocredit claims on eligible transactions across the COMO Group?

Yes, retroactive Comocredit claims on eligible transactions across the COMO Group must be submitted no later than three months from the date of the receipt or invoice.

Question 7: How does online spending not eligible for Comocredits affect my overall member spending record?

Any online spending that is not eligible for Comocredits earning will not be recorded in your overall member spending.