Shipping FAQ

SHIPPING

There are 3 delivery options available: 

i) Standard shipping

ii) Same-day collection at selected Club21 store

iii) Same-day delivery within Singapore

 

Delivery Period and Fees

i)Standard shipping: Free service.

Your orders will be delivered within 

  • 3 to 5 business days: in Singapore
  • 5 to 7 business days: outside of Singapore 

ii) Same-day collection: Free service. 

  • This service is dependent on the availability of the stocks at your preferred location.
  • Please reach out to customer support for this service.
  • There are 8 locations that are eligible for this service:

1) Four Seasons Hotel Singapore - Club21 Ladies store #01-01. 
Address: Four Seasons Hotel Singapore, #01-01/02, 190 Orchard Boulevard Singapore 248646 
2) Four Seasons Hotel Singapore - Club21 Mens Store #01-09. 
Address: Four Seasons Hotel Singapore, #01-09/10/11, 190 Orchard Boulevard, Singapore 248646 
3) Paragon - ck Calvin Klein #02-33.
Address: Paragon, #02-33/34, 290 Orchard Road, Singapore 238859
4) Paragon - DKNY #02-43. 
Address: Paragon, #02-43, 290 Orchard Road, Singapore 238859 
5) voco Orchard (previously Hilton Hotel) - Mulberry #01-17. 
Address: voco Orchard Singapore (previously Hilton Hotel), #01-17, 581 Orchard Road, Singapore 238883 
6) voco Orchard (previously Hilton Hotel) - Paul smith #02-24. 
Address: voco Orchard Singapore (previously Hilton Hotel), #02-24, 581 Orchard Road, Singapore 238883 
7) voco Orchard (previously Hilton Hotel) - CDG Play #02-39. 
Address: voco Orchard Singapore (previously Hilton Hotel), #02-39/40, 581 Orchard Road, Singapore 238883 
8) MBS - BAO BAO ISSEY MIYAKE #01-17. 
Address: The Shoppes at Marina Bay Sands, #01-17, 2 Bayfront Avenue, Singapore 018972

 

iii) Same-day delivery within Singapore: The delivery fee is payable by the customer.

  • Same day delivery can be arranged for addresses within Singapore, using Lalamove or Grab. The delivery fee would be payable by the customer. Please reach out to customer support for this service.

 

Frequently Asked Questions

1.To which countries does Club21.com ship?

We deliver worldwide.

2.Can I ship my order to a Club 21 Store?

Yes. Please select Singapore as your ship-to country, and at checkout you will be able to choose your collection store.

For non-Singapore orders to comply with customs clearing regulations, we will ship your order to a designated personal address. We are unable to ship your order to a Club 21 store outside Singapore at this time.

3.Does Club 21 ship to post office boxes or freight forwarding addresses?

We are unable to deliver packages to Post Office boxes or forwarding addresses.

4.Can I ship one order to multiple addresses?

We do not ship to multiple addresses for one order; however you can take advantage of our free economy shipping to ship separate orders to multiple destinations.

5.Are duties and taxes included in my order total?

Duties and taxes are calculated at the checkout page.

6.Do I need to sign for my parcel?

For your protection, a personal signature is required for all shipments.

 

DUTIES AND TAXES

7.How much duties and taxes do I pay?

For shipments to Singapore, you will be charged a 8% GST which is calculated based on the item price, minus discounts. For international shipments duties are calculated after discounts are applied. Taxes are calculated based on the item price, less discounts, plus duties.

8.Are duties and taxes refundable?

Singapore – There are no duties charged on orders shipped to Singapore. The 8% GST is refundable for authorized returns.

International – Duties and Taxes are not refundable.

 

ORDER CHANGE OR CANCEL

9.Can I change or cancel my order after I submitted it?

You may make the following changes to your order:

  • Cancel any portion of or the entire order
  • Change the Ship to Address
  • Change the Shipping Method

We can only accept a change to or cancel your order until the time your order has been released for shipment. Please contact Customer Service Monday through Saturday, 10am to 5pm GMT+8 (excluding Singapore Public Holidays) to request a change to or cancel your order or any portion of your order, at which time you will be informed of the eligibility of the request.

 

TRACK AN ORDER

10.How do I track my order?

Delivery tracking link will be sent to your email address.

11.How do I see my order history?

You must have a registered account to view your previous orders. Simply sign in to your account and click “My Orders”.