Shipping fees
- per parcel
- based on order value
Country below S$250 S$250 to S$499 S$500 to S$749 above S$750
Brunei, Hong Kong, India, Indonesia, Macau, Malaysia, Singapore, Taiwan, Thailand, Vietnam Free Free Free Free
*South Korea, *USA S$60 S$20 Free Free
The Philippines 1,055 Pesos 1,055 Pesos 1,055 Pesos 1,055 Pesos
The rest of the world S$70 S$40 S$20 Free


  • Our inventory is located in both Singapore and Malaysia. If items are shipped from each country to your address, you will receive two parcels, each incurring separate shipping fees.
  • Please note that free shipping policies are subject to change.





Within 5 to 7 business days globally

Deliveries may take longer during the sale period. Kindly bear with us as we work to expedite all deliveries. Thank you.



Our stocks are located in Singapore warehouse, Singapore retail stores and Malaysia retail stores. We ship globally.

You may receive multiple parcels in 1 order if your items are located in more than 1 location. 

In terms of delivery partners, we use

  • DHL Express to deliver within Singapore and outside of Singapore.
  • DHL eCommerce to deliver within Malaysia. 



    Frequently Asked Questions

    1.To which countries does ship?

    We deliver worldwide.

    2.Can I ship my order to a Club 21 Store?

    No. We are unable to ship your order to a Club 21 store at this time.

    3.Does Club 21 ship to post office boxes or freight forwarding addresses?

    We are unable to deliver packages to Post Office boxes or forwarding addresses.

    4.Can I ship one order to multiple addresses?

    We do not ship to multiple addresses for one order. 

    5.Are duties and taxes included in my order total?

    Duties and taxes are calculated at the checkout page.

    6.Do I need to sign for my parcel?

    For your protection, a personal signature is required for all shipments.



    7.How much duties and taxes do I pay?

    For shipments to Singapore, you will be charged a 9% GST which is calculated based on the item price, minus discounts. For international shipments duties are calculated after discounts are applied. Taxes are calculated based on the item price, less discounts, plus duties.

    8.Are duties and taxes refundable?

    Singapore – There are no duties charged on orders shipped to Singapore. The 9% GST is refundable for authorized returns.

    International – Duties and Taxes are not refundable.



    9.Can I change or cancel my order after I submitted it?

    You may make the following changes to your order:

    • Cancel any portion of or the entire order
    • Change the Ship to Address
    • Change the Shipping Method

    We can only accept a change to or cancel your order until the time your order has been released for shipment. Please contact Customer Service Monday through Friday, 10am to 5pm GMT+8 (excluding Singapore Public Holidays) to request a change to or cancel your order or any portion of your order, at which time you will be informed of the eligibility of the request.



    10.How do I track my order?

    Delivery tracking link will be sent to your email address.

    11.How do I see my order history?

    You must have a registered account to view your previous orders. Simply sign in to your account and click “My Orders”.