Comoclub Member Benefits on Club21.com

As a Comoclub member, enjoy exclusive benefits on Club21.com, including member-only discounts, earning Comocredits, and redeeming Comocredits for gift cards — all while shopping your favourite luxury fashion brands.

 

1. Member Discounts

  • C5 & C6 Members: Enjoy 15% off selected products.
  • C4 Members: Enjoy 10% off selected products.

At the checkout page, please click “Sign In”.

 

After you have signed in, your member discount will automatically be reflected on the checkout page.


2. Earn Comocredits

Currency Earn Comocredits at the rate of your tier per [X] spent.
SGD 1
AUD 1
MYR 3
USD 1
EUR 1
GBP 1
HKD 6
TWD 25
THB 25
IDR 10,000

 

For example: 

  • C1 Members: Earn 1 Comocredit per S$1 spent.
  • C2 Members: Earn 2 Comocredits per S$1 spent.
  • C3 Members: Earn 3 Comocredits per S$1 spent.
  • C4 Members: Earn 4 Comocredits per S$1 spent.
  • C5 Members: Earn 5 Comocredits per S$1 spent.
  • C6 Members: Earn 6 Comocredits per S$1 spent.
  • Classic, Prestige, Elite Members: Earn 2 Comocredits per NT$25 spent.

Please note the following update to Comocredits eligibility on Club21: 

  • Now until 14 May 2026: Comocredits cannot be earned on products discounted by more than 60%.
  • From 15 May 2026 onwards: Comocredits cannot be earned on products discounted by more than 30%.

 

3. Redeem Comocredits

Comocredits can be converted into gift cards and be used on Club21.com.

Refer to the Comocredits Redemption T&Cs for the latest conversion rates.

Step 1: At the checkout page, sign in. Click on “Redeem a Gift Card” and enter the amount you would like to convert from Comocredits into a gift card.


Step 2: Apply the generated gift card to your order at checkout by clicking “Apply”.

Redemption Eligibility: From 15 May 2026 onwards, Comocredits cannot be used for products discounted by more than 30%.

 

4. Order History Access

  • Comoclub members can easily track and view their past Club21.com orders through the My Account page.

  • The order history section provides a summary of past purchases, including order details, status, and fulfilment status where applicable.

  • Members must log in to their account on Club21.com to access their order history.

 

5. Your Online Store Credit

  • If you have available online store credit, a widget will appear in the top-right corner of the cart page and your profile page.

  • Learn more here. 

 

6. Your e-Gift Card

  • Members can conveniently check their available e-gift cards through the My Account page by clicking the My Gift Card button.

  • E-gift cards received from promotions or rewards will be displayed along with their validity period and remaining balance.

  • Balances are updated periodically. Any discrepancies should be reported to our customer support team.

 

7. Birthday Benefit

Celebrate your birthday with an exclusive 20% off regular-priced merchandise on Club21.com.

A birthday discount code will be sent via email to eligible members at the beginning of the year and will remain valid throughout the year. Simply enter the discount code at checkout to enjoy your birthday benefit.

Terms & Conditions: 

  • Valid for use on Club21.com only. 

  • Valid for one-time use only.

  • Applicable to regular-priced merchandise only. 

 

8. FAQ

8.1. Can I combine my online and store purchases to earn points?

Yes, simply create a Comoclub account or sign in when making a purchase on Club21.com, and you’ll earn Comocredits for your order. Please note that your Comocredits will be credited to your account 10 days after your order is shipped.

 

8.2. Can I enjoy my Comoclub member discount for online purchases?

Yes, simply sign in to your Comoclub account when placing your online order, and your member discount will be automatically applied at checkout. Please note that your member discount cannot be used on sale items or in combination with any other promotional discount or offer.

 

8.3. How do I know how many Comocredits I have earned?

Sign in to your Comoclub account to view the Comocredits you have earned.

 

8.4. How are Comocredits calculated?

Comocredits are calculated based on the net value of transactions, which refers to the amount payable by cash or credit card, inclusive of applicable Singapore taxes. This calculation excludes shipping costs, non-Singapore taxes, duties, promotional vouchers, and other redemptions.



8.5. Are there any restrictions on earning Comocredits for discounted items?

Please note the following update to Comocredits eligibility on Club21:

    • Now until 14 May 2026: Comocredits cannot be earned on products discounted by more than 60%.
    • From 15 May 2026 onwards: Comocredits cannot be earned on products discounted by more than 30%.

     

    8.6. Will I earn Comocredits for returned items?

    No, Comocredits cannot be earned on returned items.

     

    8.7. What should I do if I have a dispute regarding the issuance of Comocredits?

    Any dispute regarding the issuance of Comocredits can be addressed by reaching out to team@comoclub.com.

     

    8.8. Is there a time limit for retroactive Comocredit claims on eligible transactions across the COMO Group?

    Yes, retroactive Comocredit claims on eligible transactions across the COMO Group must be submitted no later than three months from the date of the receipt or invoice. Please reach out to team@comoclub.com.

     

    8.9. How does online spending that is not eligible for Comocredits affect my overall member spending record?

    Any online spending that is not eligible for earning Comocredits will not be recorded in your overall member spending.

     

    8.10. Can a customer use the same Comoclub account for Club21.com, Singapore, Thailand, and other COMO brands?

    Yes, Comoclub is a global membership.

    One Comoclub account can be used across all participating COMO Group brands and countries, including:

    • Club21.com (Singapore online store).

    • Club21 stores in Singapore, Thailand, Malaysia, and Taiwan.

    • Other COMO Group brands that accept Comoclub (e.g. Kids21, COMO Hotels, and Culina).

    With this one Comoclub account, customers can log in, enjoy member discounts (where applicable), and earn points across all these locations.

     

    8.11. The customer already has a Comoclub account registered with Club 21 Thailand. Should they create a new account for Club21.com? 

    No, members should continue using the same Comoclub account.

    • Do not register for a second membership. 

    • Please log in with your existing Comoclub details.

    • If you face any issues, Customer Service should help you recover your account rather than create a new one.

     


    9. Comoclub

    • To learn more about your Comoclub benefits, visit this link to find out more.