Shipping

SHIPPING

There are 3 options

i)In Singapore - Free shipping with Ninjavan

  • Fees: Free
  • Delivery Period: 3 to 5 business days

ii)In Singapore- Express delivery with Lalamove 

  • Fees: SGD 25
  • Delivery Period: Same working day (for orders made before 2pm) or next working day
  • This is only applicable on Monday to Friday, excluding public holidays in Singapore. 

ii)Outside of Singapore- Free shipping with DHL

  • Fees: Free
  • Delivery Period: 3 to 5 business days

     

      Frequently Asked Questions

      1.To which countries does Club21.com ship?

      We deliver worldwide.

      2.Can I ship my order to a Club 21 Store?

      No. We are unable to ship your order to a Club 21 store at this time.

      3.Does Club 21 ship to post office boxes or freight forwarding addresses?

      We are unable to deliver packages to Post Office boxes or forwarding addresses.

      4.Can I ship one order to multiple addresses?

      We do not ship to multiple addresses for one order; however you can take advantage of our free economy shipping to ship separate orders to multiple destinations.

      5.Are duties and taxes included in my order total?

      Duties and taxes are calculated at the checkout page.

      6.Do I need to sign for my parcel?

      For your protection, a personal signature is required for all shipments.

       

      DUTIES AND TAXES

      7.How much duties and taxes do I pay?

      For shipments to Singapore, you will be charged a 8% GST which is calculated based on the item price, minus discounts. For international shipments duties are calculated after discounts are applied. Taxes are calculated based on the item price, less discounts, plus duties.

      8.Are duties and taxes refundable?

      Singapore – There are no duties charged on orders shipped to Singapore. The 8% GST is refundable for authorized returns.

      International – Duties and Taxes are not refundable.

       

      ORDER CHANGE OR CANCEL

      9.Can I change or cancel my order after I submitted it?

      You may make the following changes to your order:

      • Cancel any portion of or the entire order
      • Change the Ship to Address
      • Change the Shipping Method

      We can only accept a change to or cancel your order until the time your order has been released for shipment. Please contact Customer Service Monday through Saturday, 10am to 5pm GMT+8 (excluding Singapore Public Holidays) to request a change to or cancel your order or any portion of your order, at which time you will be informed of the eligibility of the request.

       

      TRACK AN ORDER

      10.How do I track my order?

      Delivery tracking link will be sent to your email address.

      11.How do I see my order history?

      You must have a registered account to view your previous orders. Simply sign in to your account and click “My Orders”.