Shipping
DELIVERY FEE
- Our inventory is located in both Singapore and Malaysia. If items are shipped from each country to your address, you will receive two parcels, each incurring separate shipping fees.
- Please note that free shipping terms & conditions are subject to change.
- *Selected items will qualify for free delivery within Malaysia.
Order |
AUD 515 and above | AUD 400 - 514 | AUD 285 - 399 | AUD 175 - 284 | below AUD 175 |
Australia fee | Free | AUD 20 | AUD 40 | AUD 55 | AUD 75 |
Order | BND 150 and above | below BND 150 | |||
Brunei fee | Free | BND 9 |
Order | HKD 2,675 and above | HKD 2,080 - 2,674 | HKD 1,485 - 2,079 | HKD 895 - 1484 | below HKD 895 |
Hong Kong fee | Free | HKD 60 | HKD 120 | HKD 180 | HKD 290 |
Order | MOP 1,530 and above | below MOP 1,530 | |||
Macau fee | Free |
MOP 55 |
Order | MYR 825 and above | MYR 495 - 824 | below MYR 495 | ||
Malaysia fee | Free | MYR 35 |
MYR 95 |
Order | S$150 and above | below S$150 | |||
Singapore | Free | S$4.50 |
Order | KRW 259,665 and above | KRW 155,800 - 259664 | below KRW 155,800 | ||
South Korea | Free | KRW 26,285 | KRW 47,310 |
Order | TWD 6,145 and above | TWD 3,690 - 6,144 | below TWD 3,690 | ||
Taiwan | Free | TWD 365 | TWD 850 |
Order | THB 8,914 and above | THB 6365 - 8,914 | THB 3,820 - 6,364 | below THB 3,820 | |
Thailand | Free | THB 385 | THB 640 | THB 1155 |
The Philippines fee | PHP 2,650 |
Order | USD 270 and above | USD 195 - 269 | USD 115 - 194 | below USD 115 | |
USA | Free | USD 15 | USD 20 | USD 35 |
Order | VND 2,853,055 and above | below VND 2,853,055 | |||
Vietnam fee | Free | VND 173,270 |
Order | S$450 and above | S$350 - S$449 | S$250 - S$349 | S$150 - S$249 | below S$150 |
The Rest of the World fee | Free | S$15 | S$35 | S$45 | S$65 |
DELIVERY PERIOD
Around 7 business days globally
Deliveries may take longer during the sale period. Kindly bear with us as we work to expedite all deliveries. Thank you.
DELIVERY PARTNERS
Our stocks are located in Singapore warehouse, Singapore retail stores and Malaysia retail stores. We ship globally.
You may receive multiple parcels in 1 order if your items are located in more than 1 location.
In terms of delivery partners, we use
- DHL Express to deliver within Singapore and outside of Singapore.
- DHL eCommerce to deliver within Malaysia.
DUTIES & TAXES
- For your convenience, all orders are shipped with Delivery Duty Paid (DDP). This means that any applicable import duties, taxes, and fees are covered by us, so you won’t be charged any additional fees when your order arrives. Your items will be delivered straight to your doorstep, hassle-free.
- For Orders Delivered Within Singapore: 9% GST will be refunded on returned orders.
- For Orders Delivered Outside of Singapore: Import duties, taxes, and other customs charges are non-refundable. These fees are paid to government authorities upon import and cannot be reclaimed by Club 21. Please review all charges carefully before completing your purchase to avoid unexpected costs.
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Frequently Asked Questions
1.To which countries does Club21.com ship?
We deliver worldwide.
2.Can I ship my order to a Club 21 Store?
No. We are unable to ship your order to a Club 21 store at this time.
3.Does Club 21 ship to post office boxes or freight forwarding addresses?
We are unable to deliver packages to Post Office boxes or forwarding addresses.
4.Can I ship one order to multiple addresses?
We do not ship to multiple addresses for one order.
5.Are duties and taxes included in my order total?
Duties and taxes are calculated at the checkout page.
6.Do I need to sign for my parcel?
For your protection, a personal signature is required for all shipments.
DUTIES AND TAXES
7.How much duties and taxes do I pay?
For shipments to Singapore, you will be charged a 9% GST which is calculated based on the item price, minus discounts.
For international shipments duties are calculated after discounts are applied. Taxes are calculated based on the item price, less discounts, plus duties.
8.Are duties and taxes refundable?
- For Orders Delivered Within Singapore: 9% GST will be refunded on returned orders.
- For Orders Delivered Outside of Singapore: Import duties, taxes, and other customs charges are non-refundable. These fees are paid to government authorities upon import and cannot be reclaimed by Club 21. Please review all charges carefully before completing your purchase to avoid unexpected costs.
ORDER CHANGE OR CANCEL
9.Can I change or cancel my order after I submitted it?
You may make the following changes to your order:
- Cancel any portion of or the entire order
- Change the Ship to Address
- Change the Shipping Method
We can only accept a change to or cancel your order until the time your order has been released for shipment. Please contact Customer Service Monday through Friday, 10am to 5pm GMT+8 (excluding Singapore Public Holidays) to request a change to or cancel your order or any portion of your order, at which time you will be informed of the eligibility of the request.
TRACK AN ORDER
10.How do I track my order?
Delivery tracking link will be sent to your email address.
11.How do I see my order history?
You must have a registered account to view your previous orders. Simply sign in to your account and click “My Orders”.